Although I consider myself a global citizen and a seasoned traveler for many years now, I have just recently decided to venture into the review world by expressing my experience during a given journey.
A journey does not have to be a 12 hour flight across the globe or a cross-country road trip; sometimes the best journeys start from a short walk in a new neighborhood or an old one while venturing into a cafe or restaurant that we previously bypassed due to the mere fact that we were driving or not paying attention to the details, which I apparently have an eye for.
In the same respect, a journey becomes an adventure, not by the events that transpire within that journey, but what we get out of it once it is over and we are back home reflecting on that experience. Even under the most negative of feelings or circumstances beneath it all, we must always remember that the world is your canvas and life is your brush.
With that said I continue with my experience at Hotel De Rome which was not a Unique experience unless you consider shortfalls unique to the industry. Constructive criticism is a method in which you express improvement when there are a desire and capacity for such.
Berlin Tegel is an old airport which is genuinely showing the stresses of time. As I walk through the customs gates, I notice the driver from the hotel at a distance, I introduce myself, and he politely asks, "can I assist with your bags, sir?" (*UT) I must say that the ride to property was interesting and most informative. The driver described the city as no tourist book could and answered all my questions and gave a few recommendations that only a local would know. (*UT)
Upon reaching the hotel, I greeted the bellman as I was escorting myself to the front desk. The greeting from hotel staff, if any, was cold and stern and continued at the check-in desk. I was handed a room key and directed to the elevator. Due to the fact that the property was previously a bank, it has small maze-like corridors and is hard to locate your room.
A few minutes later, luggage was brought up, and the bellboy noticed that I was given one of the smaller rooms with low ceilings and on the back side of the hotel.
Quickly he reached out to the front desk that was not responding and headed downstairs to inquire about a different room.
Luckily for me, he was able to secure a room in the "better" part of the hotel at the same rate as they were not at full capacity. (*UT)
Not once during this 1-hour ordeal to change room did anyone from management ever contact me.
Truth be known the new room had one of the best views of the whole property. (*UT)
The room was a bit outdated, and the furnishings, bedding, and carpeting were showing signs of wear and tear. One thing I did notice was a big bowl of fresh fruit that was my welcome gift. (*UT) - Unfortunately, they were left in the room for five days even after I had cut into some of them. I went as far as to leave a note on fruit saying, "please take/remove, bugs are everywhere."
That evening I ordered room service, and although it was promptly brought up to the room, the presentation, quality, and bread (which looked like leftovers from another guest) were horrendous and cold, unlike my beer which was room temperature and undrinkable.
Next morning and subsequent mornings breakfast was a disaster.
I had to get my own coffee, waited 20 minutes before "I" had to ask the hostess to find wait staff to take my order. Buffett looked like a tornado had gone thru it and was NEVER replenished from earlier guests. Lack of staff, cleanliness, but most importantly TALENT. I understand that sometimes there is a shortage of staff, but that's where management steps in.
I do not place full blame on staff but management and most importantly the GM. Throughout my stay, no member of the management was ever noticed interacting with guests or anyone greeting you as you exited or entered the hotel.
Being so disappointed I was skeptical about venturing into any other part of the hotel, and that included the spa and fitness area. Against my first impressions two days later, I decided to give the spa a try.
The reception area was lacking staff, and when there was someone there, you had to wait while they finished their conversation in the back room. An informal spa that lacked professionalism just like the rest of the hotel.
On a good note on one of the days, there was a young lady behind the spa reception area who did her utmost to make my stay memorable. She was pleasant, warm, and full of life with a desire to make me feel welcomed. (*UT)
The therapist and treatment were like nothing I had experienced and come to find out he was a freelancer and not part of the hotel staff. The treatment he specialized in was called KALARI which is a specific Ayurvedic flowing massage technique using warm herbal oil and compresses. (*UT)
The concierge team was attentive but not very informative as I would like and expect from a 5-star hotel.
To sum up my stay, Berlin is a fascinating city with many journeys and adventures to be discovered. Lots of art, history and fun things to do and see. A must visit for any wanderlust.
As for the hotel, there were many shortfalls and tons of room for improvement.
A unique experience starts from a simple warm welcome to a sincere goodbye and in both instances was never expressed or acknowledged.
Uniquely the Hotel De Rome Berlin touched me wholeheartedly very few times and received 7 UNIQUE TOUCH stars * from Rome H Geragonis
I don't LOVE IT!
GOODBYES ARE NEVER EASY... Because I would never go back unless they want to consult on improvements